What configuration can a System Administrator implement to notify customers when Comments are added to their Cases?

Enabling Case Comment Notification to Contacts is an effective configuration for notifying customers whenever comments are added to their cases. This feature directly addresses the need for customer communication and ensures that relevant stakeholders receive updates without needing any additional setup or monitoring from the administrator.

When this option is activated, it automatically triggers notifications to customers linked to the cases whenever there are new comments, providing them immediate insight into the progress of their inquiries or issues. This proactive communication helps maintain transparency, strengthens the customer relationship, and enhances overall satisfaction.

The other choices, while they may serve different purposes, either do not provide a direct means of notifying customers or require more manual steps that don’t streamline the notification process as effectively as enabling direct case comment notifications does.